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Question

Fill in the blank with the appropriate modal verb.

Customer : Yes, _____ you show me where the T-shirts are, please?

A
Shall
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B
Should
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C
Will
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D
Would
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Solution

The correct option is C Will
The customer is expressing his/her desire to be shown T-shirts. The modal verbs used to express desire are 'will' and 'would.' But here, the customer is asking about the possibility of something happening in the future, that is, being shown where the T-shirts are. Since we use 'Would' to express the past tense form of will, it would not be the correct word to use here. So, the correct answer is option C) Will. 'Shall is used to make a suggestion or deliver an obligation in formal situations. 'Should' is used to impose an obligation or to ask for an opinion. Hence, options A and B are incorrect.

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