Find the synonym of the underlined word.
The manager is always tactful when he deals with angry customers.

Firm

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Diplomatic

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Outspoken

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Rude

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Cunning

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Solution

The correct option is B Diplomatic
'Tactful' means having or showing skill and sensitivity in dealing with others or with difficult issues.
"they need a tactful word of advice"
In this context, "The manager is always tactful when he deals with angry customers", 'tactful' means diplomatic. Hence, option B is correct and the other options are not because they do not provide the appropriate information.

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