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Business Studies

Measures to Improve Communication

From the give...

Question

From the given options, choose the word(s) that are not used during a formal telephonic conversation.

A

Please

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B

Thank you

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C

Cheers

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D

Yes

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Solution

The correct option is B Cheers
A dialogue involves exchange of thoughts among two or more people. Option C)cheers is correct as it can only be used informally. "Cheers" is a more casual way of saying "thank you".
The other options are incorrect as they can be used in a formal conversation.

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