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Question

'Grahak Shakti', an NGO organized a workshop to discuss various issues relating to consumers. During the discussion, one of the members drew attention towards the exploitation of consumers due to defective and unsafe products, adulteration, black marketing, hoarding etc. To this another member argued that consumers themselves are responsible as they do not raise collective voice against the exploitation. The Chairperson of the organisation was of the opinion that it was also the duty of the businessman to take care of the interests of various stakeholders. Business organisations earn money by selling goods and services to consumers. So the interests of the stakeholders have to be well take care of.
State three points that highlights the need for consumer protection as discussed in 'Grahak Shakti's workshop.


Solution

(i) Widespread exploitation of consumers
(ii) Unorganized consumers
(iii) Social responsibility

Business Studies

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