Question

Identify the incorrect statement realted to filing a complaint in the consumer courts.

• A. The consumer can file a complaint through a letter that has all the required details.
• B. The consumer cannot represent himself/herself in the redressal court.
• C. Anyone who is incapable of lodging a complaint themselves can have a representative of the consumer at the hearing.
• D. When the consumer cannot afford to lodge a complaint, he/she can approach consumer societies for help.

Answer 1

The correct option is B The consumer cannot represent himself/herself in the redressal court.

The consumer can represent himself/herself in the redressal court. However, when the consumer cannot afford to lodge a complaint, he/she can approach consumer societies for help. Consumer societies are voluntary local organisations that are formed by consumers themselves. They help each other in seeking justice.