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Question

In an organisation, all the employees take things easy and are free to approach anyone for minor queries and problems. This has resulted in everyone talking to each other and thus resulting in inefficiency in the office. It has also resulted in a loss of secrecy and confidential information being leaked out. What system do you think the manager should adopt to improve communication?

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Solution

In my opinion, the manager should adopt a formal communication system in the organisation. It refers to the communication taking place through official channels in an organisation. Though such communication may be oral or written, it is recorded and filed in the office. Such communication is usually delayed as it passes through many levels managed but does not create remours or cause miscommunication.

However, the source of such communication can be easily be detected.


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