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Business Studies

Advantages and Disadvantages of Outsourcing

In India, the...

Question

In India, there are many BPO's, these call centres handle the following ___________________________.

A

An in-bound voice based business

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B

An out-bound voice based business

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C

The customers facing and back-end business

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D

None of the above

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Solution

The correct option is C
The customers facing and back-end business

In India, there are many BPO's, these call centres handle the following both customer-facing and back-end business.

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