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Question

Mahima went out for dinner with her family. When the bill arrived, 10% of the amount was charged extra as tips to the waiters.
On asking the manager about it, he said that it was a mandatory payment that was to be paid by every consumer.

Which consumer right is being denied here?

A
Right to Seek Redressal
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B
Right to Information
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C
Right to Choose
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D
Righ to Represent
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Solution

The correct option is C Right to Choose
Any consumer who buys goods or services in whatever capacity, regardless of age, gender, and nature of the service, has the right to choose whether to buy or continue to receive the service. The seller cannot force the consumer.
Here, the restaurant cannot ask the consumer to pay 10% as tip. It is the consumer's choice to pay the tip or pay a higher or lower amount as tip.

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