Dr. Plus Ltd, a company manufacturing pharmaceuticals organised a seminar for the lower level team of ' Production Department. The resource person emphasized the following points:
In order to realise organisational goals, the supervisor must have the ability to influence people to strive willingly for mutual objectives. He should possess the art of transferring facts, ideas, feelings, etc. from one person to another and making them understand. He needs to monitor the progress of the routine work of the subordinates and guide them properly. He has to identify what excites people to work for the attainment of the desired objective so as to induce them to act in a desired manner. Which functions of management are referred to in the above situation?