Preeti bought a network service to use with her cell phone. It worked for a few days, but then, it stoped working. She called the helpline, but she was never able to tell her problem properly. The customer care service kept telling her to hold on calls and transferring her to one call after another until she got frustarted and gave up.

What consumer rule is being denied to Preeti?

Right to consumer education

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Right to be heard

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Right to be informed

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Right to safety

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Solution

The correct option is B Right to be heard
In this scenario, Preeti is unable to put forth her problem properly while she is being transferred from one connection to another continously. Her right to heard as a consumer is being violated.

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Q. Preeti bought a network service to use with her cell phone. It worked for a few days, but then, it stoped working. She called the helpline, but she was never able to tell her problem properly. The customer care service kept telling her to hold on calls and transferring her to one call after another until she got frustarted and gave up.

What consumer rule is being denied to Preeti?

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What consumer rule is being denied to Preeti?

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The correct option is B Right to be heardIn this scenario, Preeti is unable to put forth her problem properly while she is being transferred from one connection to another continously. Her right to heard as a consumer is being violated.

The correct option is B Right to be heard
In this scenario, Preeti is unable to put forth her problem properly while she is being transferred from one connection to another continously. Her right to heard as a consumer is being violated.