wiz-icon
MyQuestionIcon
MyQuestionIcon
1
You visited us 1 times! Enjoying our articles? Unlock Full Access!
Question

Preeti bought a network service to use with her cell phone. It worked for a few days, but then, it stoped working. She called the helpline, but she was never able to tell her problem properly. The customer care service kept telling her to hold on calls and transferring her to one call after another until she got frustarted and gave up.

What consumer rule is being denied to Preeti?

A
Right to consumer education
No worries! We‘ve got your back. Try BYJU‘S free classes today!
B
Right to be heard
Right on! Give the BNAT exam to get a 100% scholarship for BYJUS courses
C
Right to be informed
No worries! We‘ve got your back. Try BYJU‘S free classes today!
D
Right to safety
No worries! We‘ve got your back. Try BYJU‘S free classes today!
Open in App
Solution

The correct option is B Right to be heard
In this scenario, Preeti is unable to put forth her problem properly while she is being transferred from one connection to another continously. Her right to heard as a consumer is being violated.

flag
Suggest Corrections
thumbs-up
0
similar_icon
Similar questions
View More
Join BYJU'S Learning Program
similar_icon
Related Videos
thumbnail
lock
Consumer Rights
SOCIAL SCIENCE
Watch in App
Join BYJU'S Learning Program
CrossIcon