Question

Q. Enhanced Access and Service Excellence 4.0 often seen in the news are related to which of the following?

• A. Taxation reforms
• B. Public Sector Bank reforms
• C. Public financial management system reforms
• D. Retail access to Government securities reforms

Answer 1

The correct option is B Public Sector Bank reforms

Explanation:

• Public Sector Bank reforms agenda – EASE (Enhanced Access and Service Excellence) was launched based on the recommendations made by PSB Whole Time Directors (WTDs) and senior executives in PSB Manthan in November 2017.
• It encapsulates a synergistic approach to ensure prudent and clean lending, better customer service, simplified and enhanced credit, and robust governance and HR practices.
• The Reforms Agenda is pursued through a unique Reforms Index that enabled objective assessment of progress on all key areas in PSBs — viz., governance, prudential lending, risk management, technology- and data-driven banking, and outcome-centric HR — as well as enhanced transparency and accountability in the wider financial ecosystem.