Question

Q. Which of the following is/are components of the “Sevottam framework”?

Select the correct code from the options given below:

• A. 1 only
• B. 2 only
• C. 3 only
• D. 1, 2, 3

Answer 1

The correct option is D 1, 2, 3

Explanation:

• Sevottam is an assessment-improvement model that has been developed with the objective of improving the quality of public service delivery in the country. The model was conceived by the Department of Administrative Reforms & Public Grievances (DARPG), Ministry of Personnel, Public Grievances, and Pensions in 2006.
• The word "Sevottam" is a combination of two Hindi words: Seva (Service) and Uttam (Excellent). It means “Service Excellence”, emphasizing the idea of “Service”. It symbolizes the change in mindset within the Government, from administration and control to service and enablement.
• It comprises 3 modules namely, Citizen’s Charter, Grievance Redressal Mechanism, and Capability Building for Service Delivery.