Q. With reference to public service administration, which of the following statement(s) is/are correct?
Select the correct answer using the code given below:
Q. With reference to public service administration, which of the following statement(s) is/are correct?
Select the correct answer using the code given below:
The correct option is B 2 only
Explanation:
Statement 1 is incorrect: The Citizen's Charter is not legally enforceable and, therefore, is non-justiciable despite being a tool for facilitating the delivery of services to citizens with specified standards, quality and time frame etc. with commitments from the Organisation and its clients.
Statement 2 is correct: The task of coordination, formulation, and operationalization of citizen’s charters are done by the Department of Administrative Reforms and Public Grievances (DARPG).
Statement 3 is incorrect: Department of Administrative Reforms and Public Grievances (DARPG) is the nodal agency of the Government of India for administrative reforms as well as redressal of public grievances relating to the states in general and those about Central Government agencies in particular.
DARPG is under the Ministry of Personnel, Public Grievances, and Pensions.
Explanation:
Statement 1 is incorrect: The Citizen's Charter is not legally enforceable and, therefore, is non-justiciable despite being a tool for facilitating the delivery of services to citizens with specified standards, quality and time frame etc. with commitments from the Organisation and its clients.
Statement 2 is correct: The task of coordination, formulation, and operationalization of citizen’s charters are done by the Department of Administrative Reforms and Public Grievances (DARPG).
Statement 3 is incorrect: Department of Administrative Reforms and Public Grievances (DARPG) is the nodal agency of the Government of India for administrative reforms as well as redressal of public grievances relating to the states in general and those about Central Government agencies in particular.
DARPG is under the Ministry of Personnel, Public Grievances, and Pensions.
