Question

Rajiv, a consumer purchased medicines without noticing the date of expiry. He also did not obtain the cash memo. Do you think he will be able to protect himself by the loss caused due to expired medicine? Give reasons to support your answer.

Answer 1

Rajiv will not be able to protect himself by the loss caused to expired medicine because Rajiv did not fulfil his responsibility on following grounds:
(i) He did not go through the packing instructions mentioned on the label of the packet
(ii) He did not obtain the cash memo from the seller. Cash memo is a proof of purchase and it is must for filing any complaint.