Raman, general manager of Kelta Ltd. faced problems regarding some policies concerned with external parties. Instead of talking to the concerned manager, he directly consulted with the junior managers and employees.

(i) Identify and discuss in brief the type of organisation structure followed by Raman.

(ii) Identify the value, which is overlooked by the general manager of Kelta Ltd.

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Solution

(i) Informal organisation structure is followed by Raman, as general manager interacts beyond his officially defined roles. As per the order, he has to approach the first to the concerned manager but he was consulting the crucial matter directly with junior managers and employees.

(ii) By consulting the matter with juniors, general manager overlooks the following values:

(a) Respect

(b) Empathy

(c) Integrity

(d) Consistency

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