Question

Reena purchased one litre of pure Desi Ghee from a shopkeeper. After using it she had a doubt it is adulterated. She sent it for a laboratory test which confirmed that the Ghee is adulterated. State any six reliefs available to Reena, if she complains and the consumer court is satisfied about the genuineness of the complaint.

Answer 1

Reliefs available to Reena are:

(i) To replace the adulterated ghee.

(ii) To refund the price paid for the product.

(iii) To pay a reasonable amount of compensation for any loss or injury/sickness suffered by her due to the negligence of the manufacturer.

(iv) To pay punitive damages in appropriate circumstances.

(v)To withdraw the adulterated ghee from sale.

(vi)To cease manufacture of adulterated ghee.