'RO Youth Club' organised a visit of its members to an Old Age Home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the Old Age Home were not hygienic. So the RO Youth Club members decided to clean the premises.
During their cleanliness drive, they realised that the Old Age Home also required pest control. But some of the inmates of the Old Age Home were reluctant for it because they believed that the pest control may create health problems for them. RO Youth Club, therefore, decided to provide ethical, safe and odourless pest control. They showed to the inmates of the Old Age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest control was carried out. The effect of the pest control started wearing off after a fortnight. RO Youth Club contracted the pest control company which kept on postponing their visit. After waiting for a month, RO Youth Club filed a case in the consumer court.
The consumer court was satisfied about the genuineness of the complaint and issued necessary directions to the pest control company.
(i) State any six directions that might have been issued by the court.
(ii) Identify any two values that are being communicated by RO Youth Club to the society.
'RO Youth Club' organised a visit of its members to an Old Age Home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the Old Age Home were not hygienic. So the RO Youth Club members decided to clean the premises.
During their cleanliness drive, they realised that the Old Age Home also required pest control. But some of the inmates of the Old Age Home were reluctant for it because they believed that the pest control may create health problems for them. RO Youth Club, therefore, decided to provide ethical, safe and odourless pest control. They showed to the inmates of the Old Age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest control was carried out. The effect of the pest control started wearing off after a fortnight. RO Youth Club contracted the pest control company which kept on postponing their visit. After waiting for a month, RO Youth Club filed a case in the consumer court.
The consumer court was satisfied about the genuineness of the complaint and issued necessary directions to the pest control company.
(i) State any six directions that might have been issued by the court.
(ii) Identify any two values that are being communicated by RO Youth Club to the society.
(i) Six directions that might have been issued by the court:
(a) To remove the deficiency in services.
(b) To refund the price paid for the services, if any.
(c) To pay a reasonable amount of compensation.
(d) To pay punitive damages in appropriate cases.
(e) To ban the provision of services by the company.
(f) To pay adequate costs to the aggrieved party.
(ii) Two values communicated by RO Youth Club are:
(a) Concern for old and dependent people of the society.
(b) Concern for cleanliness and hygiene for good health.
(i) Six directions that might have been issued by the court:
(a) To remove the deficiency in services.
(b) To refund the price paid for the services, if any.
(c) To pay a reasonable amount of compensation.
(d) To pay punitive damages in appropriate cases.
(e) To ban the provision of services by the company.
(f) To pay adequate costs to the aggrieved party.
(ii) Two values communicated by RO Youth Club are:
(a) Concern for old and dependent people of the society.
(b) Concern for cleanliness and hygiene for good health.
