Question

Select the appropriate salutation for the following:
I have enclosed a copy of your recent order which you charged to....

• A. Hello,
• B. Dear (first name),
• C. Dear Sir/Madam,
• D. Dear Mr./Ms./Mrs...

Answer 1

Answer: (C), (D)

The correct options are
C Dear Sir/Madam,
D Dear Mr./Ms./Mrs...

The correct answer is Option C and D. This is a business letter and the salutation may include 'Sir/Madam' or it may include the customers full name with a 'Mr./Ms./Mrs.'. Option A is incorrect as it does not adhere to the format of the given letter. Option B is incorrect as the first name is generally used in semi-formal letters.