Question

Select the most appropriate salutation for the following:
If you have sent a payment, kindly disregard this letter...

• A. Dear (first name),
• B. Hi,
• C. Hello,
• D. Dear Sir/Madam,

Answer 1

The correct option is D Dear Sir/Madam,

The correct salutation for the letter is Option D. This is an official business letter and the sender is writing to the customer. So, 'Sir/Madam' is the appropriate way to address a customer the sender may or may not know. Option A is incorrect as the first name is generally used to address someone the sender knows well and is used in semi-formal or informal letters. Options B and C are incorrect as they do not adhere to the format of formal letter writing.