The correct option is D adsorption of Ca2+ and Mg2+ ions of hard water replacing Na+ ions
Action of zeolites
The hardness of water is due to bicarbonates, chlorides and sulphates of Ca2+ and Mg2+ ions. When sodium aluminium silicate (zeolite) is added, Na+ replaces Ca2+ and Mg2+ by adsorption, and hence water becomes soft.
Reactions depicting the chemical change
Na2Ze+Ca(HCO3)2→CaZe+2NaHCO3
Na2Ze+Mg(HCO3)2→MgZe+2NaHCO3
Na2Ze+CaCl2→CaZe+2NaCl
Na2Ze+MgSO4→MgZe+Na2SO4
(Zeolite) (Hardness)
So, option (a) is the correct answer.