Question

State any two reliefs that the Consumer court can grant to consumers in case of genuine complaints in each of the following situations:-
(i) Divya was charged more than the printed maximum retail price (MRP) for a bottle of water.
(ii) Clara was sold a car with a defective engine.
(iii) Antony suffered injury while using newly bought defective electric heater.

Answer 1

(i) Reliefs that the consumer court can grant to the customers are:
(a) To refund the price paid
(b) To pay punitive damages
(c) To discontinue the unfair/restrictive trade practice and not to repeat the same in future
(d) To pay any amount (not less than 5% of the value of the bottle of water) to be credited to the Consumer Welfare Fund or any other organisation/person, to be utilised in the prescribed manner.
(e) To pay adequate costs to the appropriate party

(ii) Reliefs that the Consumer court can grant to the customers are:
(a) To Remove the defect in engine
(b) To replace the defective engine with a new one, free from any defect
(c) To refund the price paid
(d) To pay punitive damages
(e) To pay any amount (not less than 5% of the value of the defective engine) to be credited to the Consumer Welfare Fund or any other organisation/person to be utilised in the prescribed manner
(f) To pay adequate costs to the appropriate party

(iii) Reliefs that the Consumer court can grant to the customers are:
(a) To remove the defect in electrical heater
(b) To replace the defective electrical heater with a new one, free from any defect
(c) To refund the price paid
(d) To pay reasonable amount of compensation for any loss or injury suffered by the consumer due to negligence of the opposite party
(e) To pay punitive damages
(f) To discontinue the unfair/restrictive trade practice and not to repeat the same in future
(g) Not to offer hazardous goods like defective electrical heater for sale
(h) To withdraw hazardous goods like defective electrical heater from sale
(i) To cease manufacture of hazardous goods like defective electrical heater
(j) To pay any amount (not less than 5% of the value of the defective engine) to be credited to the Consumer Welfare Fund or any other organisation/person to be utilised in the prescribed manner
(k) to pay adequate costs to the appropriate party