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Question

State the rights and responsibilities of the consumer for the following case studies.

(i) Tina is a vegetarian who purchased a burger box that was non-vegetarian but the packing or the advertisement did not display the ingredients of the burger. Which right of the consumer (Tina) is violated?

(ii) Vidya purchased an iron of a reputed brand for Rs 1500 but it caused her an electric shock while using it. Under which Act she can be protected ?

(iii) An NGO spreads awareness and conducts campaigns about cleanliness, keeping off garbage, or acts of throwing litter, urinating, defecating, etc, across Indian cities like Mumbai, Bangalore, Delhi, etc. Which right is exercised by this NGO?

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Solution

(i) Right to Information

(ii) Right to Safety

(iii) Right to Consumer Education


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