State whether the following are true or false.
(i) Consumer protection has a moral justification for business.
(ii) In addition to rights, a consumer also has some responsibilities.
(iii) A complaint can to be made to a District Forum when the value of the goods or services in question, along with the compensation claimed exceeds Rs 20 lakhs.
(iv) The Consumer Protection Act provides for six consumer rights.
(v) ISI is the quality certification mark used in case of food products.
(vi) Under the Consumer Protection Act, a complaint can be filed by a consumer for a defective good and also for deficiency in service.
State whether the following are true or false.
(i) Consumer protection has a moral justification for business.
(ii) In addition to rights, a consumer also has some responsibilities.
(iii) A complaint can to be made to a District Forum when the value of the goods or services in question, along with the compensation claimed exceeds Rs 20 lakhs.
(iv) The Consumer Protection Act provides for six consumer rights.
(v) ISI is the quality certification mark used in case of food products.
(vi) Under the Consumer Protection Act, a complaint can be filed by a consumer for a defective good and also for deficiency in service.
(i) True, consumer protection has a moral justification for business. It is the moral duty of every business to protect the interests of its customers. Business organisations must follow ethical values and any form of exploitation of the consumers such as unfair trade practices, adulteration, etc. must be avoided.
(ii) True, in addition to rights, a consumer also has some responsibilities such as being aware of the availability of various goods and services; being informed of the price, weight, expiry date, etc. of the goods; asking for bills and cash memo while purchasing goods and services.
(iii) False, A District Forum offers for redressal of consumer grievances when the value of goods and services in question, along with the compensation claimed is less than Rs 20 lakhs. In case the value exceeds Rs 20 lakhs, a complaint can to be filed in the appropriate State Commission.
(iv) True, The Consumer Protection Act, 1986 provides for six consumer rights, namely
a) Right to Safety
b) Right to be Informed
c) Right to Choose
d) Right to be Heard
e) Right to seek Redressal
f) Right to consumer Education
(v) False, ISI is the quality certification mark used in case of goods other than food products. For food products the quality certification mark is known as FPO.
(vi) True, The Consumer Protection Act, 1986 provides for protection of consumer interests against defective goods, deficiency in services and other such forms of exploitation.
(i) True, consumer protection has a moral justification for business. It is the moral duty of every business to protect the interests of its customers. Business organisations must follow ethical values and any form of exploitation of the consumers such as unfair trade practices, adulteration, etc. must be avoided.
(ii) True, in addition to rights, a consumer also has some responsibilities such as being aware of the availability of various goods and services; being informed of the price, weight, expiry date, etc. of the goods; asking for bills and cash memo while purchasing goods and services.
(iii) False, A District Forum offers for redressal of consumer grievances when the value of goods and services in question, along with the compensation claimed is less than Rs 20 lakhs. In case the value exceeds Rs 20 lakhs, a complaint can to be filed in the appropriate State Commission.
(iv) True, The Consumer Protection Act, 1986 provides for six consumer rights, namely
a) Right to Safety
b) Right to be Informed
c) Right to Choose
d) Right to be Heard
e) Right to seek Redressal
f) Right to consumer Education
(v) False, ISI is the quality certification mark used in case of goods other than food products. For food products the quality certification mark is known as FPO.
(vi) True, The Consumer Protection Act, 1986 provides for protection of consumer interests against defective goods, deficiency in services and other such forms of exploitation.
