Question

<!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--> Maria ordered a cake for her birthday at the local bakery. She found a metal pin in the cake. Had she consumed the cake without noticing it, she could have been injured. Which of the following consumer right(s) can she exercise?

• A. Right to safety
• B. Right to seek redressal
• C. Right to be heard
• D. Right to consumer education

Answer 1

Answer: (B), (C)

Right to be heard

<!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--> The Government of India took an important step in 1986 and introduced the Consumer Protection Act. It is a legal framework that protects consumers by guaranteeing certain rights. In the given situation, the manufacturers and sellers have violated Maria's right to safety. So, she can invoke the right to be heard and the right to seek redressal in consumer forums.