Question

The author discusses a particular travel agency in the passage most likely in order to

• A. provide evidence of the pressures on the travel industry to globalize
• B. provide evidence of the pressures on the travel industry to globalize
• C. illustrate an unusual approach to globalizing a service organization
• D. highlight the difficulties confronting travel agencies that attempt to globalize
• E. underscore the differences between the service industry and other industries

Answer 1

The correct option is C illustrate an unusual approach to globalizing a service organization

The passage generally speaks about the changes in the travel industry following the deregulation of the airline industry. It points out to a specific travel agency which followed an unorthodox way to deal with an impending crisis. This is best explained in option(c).