Question

The Banking Ombudsman is a senior official appointed by the Reserve Bank of India to redress:

• A. Service related grievances of the Banking Employees.
• B. Customer complaints against deficiency in certain banking services.
• C. Complaints of all Scheduled Commercial Banks, Regional Rural Banks and Scheduled Primary Co-operative Banks against RBI, banker of banks dominance.
• D. The issue of NPAs of the commercial banks.

Answer 1

The correct option is B Customer complaints against deficiency in certain banking services.

The Banking Ombudsman Scheme enables an expeditious and inexpensive forum to bank customers for resolution of complaints relating to certain services rendered by banks. The Banking Ombudsman Scheme is introduced under Section 35 A of the Banking Regulation Act, 1949 by RBI with effect from 1995.
The Banking Ombudsman is a senior official appointed by the Reserve Bank of India to redress customer complaints against deficiency in certain banking services. All Scheduled Commercial Banks, Regional Rural Banks and Scheduled Primary Co-operative Banks are covered under the Scheme.