The consumers can now file complaints online on the portal that is run by the government.

EXGRAM

No worries! We‘ve got your back. Try BYJU‘S free classes today!

INGRAM

Right on! Give the BNAT exam to get a 100% scholarship for BYJUS courses

OUTGRAM

No worries! We‘ve got your back. Try BYJU‘S free classes today!

PROGRAM

No worries! We‘ve got your back. Try BYJU‘S free classes today!

Open in App

Solution

The correct option is B INGRAM
The Department of Consumer Affairs launched an integrated Grievance Redress Mechanism (INGRAM) for bringing all stakeholders such as consumers, central, and state government agencies, private companies, regulators, and call centres, etc. onto a single platform.

A complaint can be filed against any registered brand or service provider through this platform.

Suggest Corrections

Similar questions

Q. ______ is a place where consumers can file complaints about their purchased products.

Q. Which one of the following is the online grievanies monitoring portals launched by union government for Indians living abroad?

Who can file a complaint in a consumer court or who can file a complaint under the Consumer Protection Act, 1986?

Q. Filing complaints in appropriate consumer courts on behalf of the consumers is a _______ of NGO.

Now, filing complaint is just a click away. Filing a complaint in a consumer court is going to get a lot easier by the end of this year, virtually. No matter which part of the country you're in, it's going to happen at the click of a mouse. The project, called CCNCF (Computerisation and Computer Networking of Consumer Fora), is being executed on a turnkey basis by the National Informatics Centre (NIC).

'Online registration of complaints, the government hopes, will promote e-governance, transparency, efficiency and streamlining of consumer fora', said an official in the Consumer Affairs Ministry. Of Rs. 48.64 crores set aside for the project, the government has released Rs. 30.56 crores so far, the officials added. 'Besides software development and testing, networking and project implementation, integration and site preparation, it will include a purchase of hardware for all the 583 district fora, 35 State Commissions and the National Commission', the official said.

At present, computer systems and system software have been delivered to 25 State Commissions and 300 district fora — never mind the fact that it's sometimes a long wait before the hardware is finally unpacked and set-up in some of the districts. Meanwhile, training of staff, sometimes in the classroom and sometimes through e-learning sessions, is in full swing.

'But just setting up an online complaint filing system won't ensure a strong consumer protection movement in the country - for that, we're working on GenNext and the best way to do that is to go to schools', the official said. The government is, therefore, involving school children to form consumer clubs, so as to involve them in various consumer welfare activities.

Part of the funding for running the club is to come from various State Governments, with an equally matching grant from the center. However, a number of State Governments are yet to sanction the fund - some of these include Uttar Pradesh, Madhya Pradesh, and Kerala.

What new measures is the Ministry of Consumer Affairs taking to make filing of complaint easy?

Join BYJU'S Learning Program