Let E: the car needs service and tuning. Let E1,E2,E3 be the events that car is rented from agency X,Y,Z respectively.
So, P(E1)=50%,P(E2)=30%,P(E3)=20%,P(E|E1)=9%,P(E|E2)=12%,P(E|E3)=10%.
By Bayes' Theorem, P(E3|E)=P(E3)P(E|E3)P(E1)P(E|E1)+P(E|E2)+P(E3)P(E|E3)
⇒P(E3|E)=2010×101005010×9100+3010×12100+2010×10100=2045+36+20=20101
∴P(→E3|E)=1−P(E3|E)=1−20101=81101.