The system of consumer courts at the national, state, and district levels, looking into consumers grievances against unfair trade practices of businessmen and providing necessary compensation, is called
Three tier system
The most important feature of the COPRA Act was the provision for setting up a three-tier system. Consumer courts at the national, state, and district levels, looking into consumer’s grievances against unfair trade practices of businessmen and providing the necessary compensation, is called the three-tier system.