Question

Tony received a defective product. Under the right to fair settlement of the issue, consumers may ask for compensation for the loss that they have incurred.

Identify the type of compensation Tony can get for this as per the consumer rights.

• A. He can return the product
• B. He can exchange it for a good one
• C. He can have a repaired product
• D. He can get twice the amount of money that he lost on the product

Answer 1

Answer: (A), (B), (C)

He can have a repaired product

As per the right to seek redressal, consumers are given the opportunity to seek redressal against unfair practices. Under the right to fair settlement of the issue, consumers may ask for compensation for the loss that they have incurred. This compensation may be in the form of return of the product, or its exchange for a good one, or even repair of the damaged product. The consumers are entitled to these compensations, even if they do not ask for them.