TQM is used to increase the overall satisfaction of customer.

Question

Q. Selling+customer satisfaction = _________.

Answer 1

Total quality management is a management approach centred on quality, based on the participation of an organisation's people and aiming at long term success This is achieved through customer satisfaction and benefits all members of the organisation and society.

Type/ Satisfaction level	Satisfied	Not Satisfied
New	$300$	$100$
Used	$450$	$150$

TQM is used to increase the overall satisfaction of customer.

The correct option is A TrueTotal quality management is a management approach centred on quality, based on the participation of an organisation's people and aiming at long term success This is achieved through customer satisfaction and benefits all members of the organisation and society.

The correct option is A True
Total quality management is a management approach centred on quality, based on the participation of an organisation's people and aiming at long term success This is achieved through customer satisfaction and benefits all members of the organisation and society.