Two different kinds of attitudes exhibited by public servants towards their work have been identified as: the bureaucratic attitude and the democratic attitude.
(a) Distinguish between these two terms and write their merits and demerits
(b) Is it possible to balance the two to create a better administration for the faster development of our country?


Bureaucratic Attitude – Bureaucratic attitude refers to attitude possessed by the bureaucrats who roll out policies,schemes keeping in focus the targeted section and once the law or rule is brought out,there is no flexibility in terms of relaxation in norms to anyone.Bureaucratic attitude sometimes mar the spirit of Democracy because of redtape,inspector raj and corruption.The attitude of public servants to strictly follow decision making process according to the laid down rules and guidelines. Some basic attributes of this attitude involves objectivity, neutrality, secrecy, elite approach etc.

(i) Strict compliance of standard operating procedure
(ii) Since consultation with public is not needed so decision can be taken quickly.
(iii) It is easier to fix responsibility of decisions because of hierarchical decision making process.

(i) Red-tapism, as there is no urgency in achieving targets.
(ii) They are opposed to changes in the system, leading to stagnation. 5 GS Paper 4_1 Answer Key
(iii) It is rigid; hence public service delivery may not be effective.
(iv) Apathy towards common people as rule is supreme and not citizens.

Democratic Attitude: Democratic Attitude refers to those attitudes possessed by civil servants who promote the participation of people in decision making.They promote the delegation of power or authority. In place of rule and regulation, there is more focus on compassion, tolerance and inclusiveness. Merits :
  1. It promotes the active participation of people. So it will promote and strengthen the democratic institution at the grass root level.
  2. It will make governance system more accountable as there is active participation of people.
  3. There will be more transparency and efficient public service delivery.
  1. As there is more participation of people in decision making. So decision making process will become slow and time consuming.
  2. There is difficulty to satisfy every section of society. Sometimes, such an attitude becomes a hindrance to the development process
It is possible to balance the two. It can be achieved by following methods: (i) Demarcating separate areas In certain areas of governance there is a need for demarcation of democratic attitude and Bureaucratic Attitude.For Example – Areas relating to public service delivery like banks and PDS shop requires democratic attitude. Those agencies which are working at ground level should have democratic attitude so that public confidence in governance process increased. Whereas areas needing quicker decision making and there is a question of national security and Sovereignty of the country there is Need of bureaucratic attitude. Like in day to day functioning of administration at higher levels and improving the ease of doing environment in the country.

(ii) Laying down of Guidelines with provisions for flexibility At higher levels of governance there is a requirement of bureaucratic attitude so that there is faster and more efficient decision making . At micro level there should be provisions for flexibility and more focus on inclusive public service delivery. At ground level, it will also strengthen democratic process And In this way both these can be balanced for creating a better administration for faster, equitable and inclusive development of the country.

Ethics and Integrity

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