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Question

Tyre Centre Ltd. Manufacturers tubeless radial tyre for cars. It has laid down the quality standards as follows:

Weight 6.5 kgs, Content of Rubber – 90%; Steel wiring used for making beading of the tyre – 10 %; Depth – 8 mm to 10 mm. After manufacturing some tyres, they adopted a system which would enable them to verify whether the above standards set were accurate and objective or not. But they found that it was not accurate in terms of quality. Therefore, they re-processed it. Identify the system which enables the management to verify whether the standards set are accurate and objective (or not). Specify the importance of this system in the context of the case.

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Solution

The system which enables the management to verify whether the standards set are accurate and objective (or not) is called controlling. Accordingly, controlling involves corrective actions by identifying and eliminating the causes of the problems or possible variations thus preventing its recurrence. Controlling involves judging the accuracy of standards set in Tyre Centre Ltd, that led to identifying inaccuracy in terms of quality and deciding on re-processing. Thus, controlling involves decision-making wherein corrective actions are undertaken to verify and remove inaccuracies.


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