Question

Under the consumer protection act, a complaint can be filed by a consumer for a defective goods and also for deficiency in service.

• A. True
• B. False

Answer 1

The correct option is A True

Before formally filing a Consumer Complaint, it is desired that the Consumer gives notice to the opposite party of the fact of any deficiency in service or of unfair trade practice etc to see if the trader is willing to make good the loss suffered by either replacing the commodity or returning the value of the purchase. If yes, the issue resolves then and there. But if the trader refuses or neglects here that the consumers needs to approach the Consumer Court.