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Question

What Are the Main Features of the Consumer Protection Act 1986?


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Solution

The main features of Consumer Protection Act, 1986 are as follows:

  1. This act is applicable to all kinds of goods and services, unfair trade practices unless there is some specific exemption made by the central government.
  2. It covers all sectors of the economy, i.e, public, private and co-operative.
  3. It provides a consumer redressal system in a three tier approach with redressal forums at district, state and central levels.
  4. It provides recognition of the six rights of the consumers.

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