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What are the main objectives of the consumer protection act?

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The Consumer Protection Act, which came into existence and was implemented in 1986, provides Consumer Rights to prevent consumers from fraud or specified unfair practices. It safeguards and encourages and gives an opportunity to consumers to speak against insufficiency and flaws in goods and services. If traders, manufacturers and distributors follow any foul trade, this act protects their rights as a consumer.

On which products are these rights applicable?

This Protection Act covers entire goods and services of all sectors that are public, private, or cooperative sectors, except those exempted by the central government. The act provides a floor for a consumer where one can file a complaint against the product and the forum takes an action against the concerned supplier and compensation is granted to the consumer for the inconvenience he/she has encountered.

Objectives of the consumer protection act

  • To Provide better and all-around protection to consumers.
  • To Provide machinery for the speedy redressal of the grievances.
  • To create a framework for consumers to seek redressal.
  • To Provide rights to consumers.
  • To Safeguard the rights of Consumers.

Let us know more about the rights and responsibilities of the consumer

Consumer Rights

Listed below are the Rights of the Consumer

  • Right to Safety- Before buying, a consumer can examine the quality and guarantee of the goods and opt for ISI or AGMARK products.
  • Right to Choose- Consumers must have the right to choose from a variety and number of goods in a competitive price
  • Right to be informed- The buyers must be provided with complete information with all the necessary and adequate details of the product, make her/him act wise, and change the buying decision.
  • Right to Consumer Education- The consumer must be aware of his/her rights and avoid exploitation.
  • Right to be heard- The consumer will get due attention to express their grievances at a suitable platform.
  • Right to seek compensation- The consumer has the right to seek or ask for redressal against unfair and inhumane practices or exploitation of the consumer.

Consumer Responsibilities

  • Responsibility to be aware – A consumer has to be careful of the safety and quality of products and services before purchasing.
  • Responsibility to think independently– Consumers should be well bothered about what they want and need and hence make independent choices.
  • Responsibility to speak out The buyer should be fearless to speak out about their problems and tell to traders what they exactly want
  • Responsibility to complain- It becomes the consumer’s responsibility to express and file a complaint about their dissatisfaction with goods or services in a sincere and fair manner.
  • Responsibility to be an Ethical Consumer- Consumers must be fair and not engage themselves with any deceptive practice.

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