Question

What are the two principles a manager must consider while dealing with deviation effectively?

Answer 1

1. Critical point Control:

Control should focus on Key Result Areas (KRAs). Which are critical to the success of an organisation. Therefore, each and every activity should not be controlled and only focus should be on critical points.

2. Control by exception:

‘Management by exception’ is an important principle of control, which propagates that only significant deviations which goes beyond the permissible limit should be brought to the notice of management, as an attempt to control everything, results in controlling nothing.