what is the difference between BPO and call centres?

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Solution

Dear Student

Differences between BPO and Call Centre are:

BPO CALL CENTRE

BPO is a organisation that performs a process or a part of process of other business organisation Call centre performs that part of clients business that involves handling telephone calls.

It is a wider term. It is a narrow term

BPO organisation cannot be considered as call centre Call centre can be considered as BPO

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BPO	CALL CENTRE
BPO is a organisation that performs a process or a part of process of other business organisation	Call centre performs that part of clients business that involves handling telephone calls.
It is a wider term.	It is a narrow term
BPO organisation cannot be considered as call centre	Call centre can be considered as BPO