When you are calling in a formal context (making calls related to employment, finances, law, health, or admissions), which of the following word(s) should not be used?

Could

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May

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What's up?

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Thank you

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Solution

The correct option is D What's up?
A dialogue involves exchange of thoughts among two or more people. Option C)what's up? is correct as it is too casual and cannot be used in a formal conversation. It would sound immature if such a greeting is used in a formal setting.
The other options are incorrect as they can be used in a formal conversation.

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