Question

Where should consumers go to get justice?

Answer 1

Answer:

Consumers are entitled to demand compensation for unfair commercial practises and exploitation. In India, the consumer movement has resulted in the creation of various organizations, referred to as customer forums or consumer protection councils. They direct consumers in the consumer court on how to bring lawsuits.

• COPRA, a three-tier quasi-judicial machinery for the redress of consumer disputes, was developed at district, state and national levels.
• The District Court called the District Forum, which discusses cases involving allegations of up to Rs 20 lakhs.
• The state level court known as the State Commission to deal with issues involving allegations around Rs 20 lakh and Rs 1 crore.
• The national court, which deals with cases involving claims above Rs 1 crore, is known as the National Commission. A customer can also appeal in the state and ultimately in national courts if a case is dismissed in district-level courts.