Question

Which of the following does not correctly depict the TQM principle?

• A. Every employee is responsible for quality.
• B. Quality is a long-term investment.
• C. People, not Processes, are the problem.
• D. All of the above

Answer 1

The correct option is C People, not Processes, are the problem.

People, not processes, are the problem. TQM is a process of transformation where the old system can no longer be maintained. TQM stands for Total Quality Management. As per TQM principles process is problem.