Question

Which of the following is cited in the passage as a goal of some professional service firms in offering unconditional guarantees of satisfaction?

• A. A limit on the firm’s liability
• B. Successful competition against other firms
• C. Ability to justify fee increases
• D. Attainment of an outstanding reputation in a field

Answer 1

The correct option is B Successful competition against other firms

The best answer is B.
In the passage the author states that firms offering unconditional guarantees are “seeking a competitive advantage.” Choices A and C can be eliminated because no mention is made in the passage of liability limits or justification for fee increase.
Choice D is incorrect because the passage does not associate the offering of unconditional guarantees with the attainment of an outstanding reputation.