Question

Which of the following is correct about rapport building?

• A. Rapport building is done to understand the problems of the customer and helps in mapping the problems to the session
• B. Rapport Building is not required
• C. Rapport Building can be done with the help of certain universal fact questions that the customer can relate to
• D. Rapport building is done to make the customer comfortable

Answer 1

Answer: (A), (C), (D)

Rapport building is done to make the customer comfortable