Question

Which one of the following, is not a correct principle of Total Quality Management?

• A. Quality can and must be managed
• B. People are the problems not the processess
• C. Every employee is responsible for the quality
• D. Quality must be measurable

Answer 1

The correct option is B People are the problems not the processess

Principles of TQM are
If there is a problem with any process then the process is to be corrected and not the employee
Companies should continuously work towards improving manufacturing and quality procedures.
Use of appropriate methodology and tools ensures that problems are identified, measured and responded to consistently.
Quality decisions should be made based on measurements.
Improvements in quality should improve customer satisfaction.
The culture of the company should aim at developing employees ability to work together to improve quality. Employees should realize their importance in high level of quality
Employees should be encouraged to be pro-active in identifying and addressing quality related problems.