Question

While engaged in a telephonic conversation, it is important to ____________.

• A. maintain the appropriate level of formality
• B. speak clearly
• C. display politeness
• D. all of the above

Answer 1

Answer: (D)

all of the above

The correct answer is option D.

There are certain points to be kept in mind while being engaged in a telephonic conversation.

The tone depends on whom you are speaking to. However the it is to be noted that an appropriate level of formality is maintained. Being more formal than required makes the opposite person uncomfortable and being too informal creates a negative impression on the listener.

Speaking clearly is very important so that the listener can hear the message correctly and understand it.

One must be polite and show respect for the listener.

Thus option D is the correct answer.