Question

Processing of customer complaints can be automated using RPA. True or false?

Answer 1

Answer: True

• It is possible to automate the handling of custom complaints using robotic process automation (RPA).
• Custom complaints are expected to rise rapidly, so automation is important to manage such enormous traffic.
• The concept-based about which RPA operates for the processing of custom complaints classifies the client query into a group.
• There is a pre-defined resolution set for each group.
• RPA needs to identify customer concerns through a standardized collection of questions in the appropriate folder.