Importance of Consumer Protection for Consumers

Q.

Who is a 'consumer' under the Consumer Protection Act, 1986?

Q.

What is a complaint under the Consumer Protection Act, 1986?

Q.

Which of the following is an example of social environment?

(a) Money supply in the economy

(b) Consumer Protection Act

(c) The constitution of the country

(d) Composition of family

Q.

State whether the following statements are true or false.

(i) Consumer Protection has a moral Justification for business.

(ii) In addition to rights, a consumer also has some responsibilities.

(iii) A complaint can be made to a District Forum when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 Lakhs

(iv) The Consumer Protection Act provided for six consumer rights.

(v) ISI is the quality certification mark use in case of food products.

(vi) Under the Consumer Protection Act, a complaint can be filed by a consumer for a defective good and also for deficiency in service.

Q.

Explain how 'management by exception' helps in the controlling process.

Q.

What Are the Two Types of Consumer Motives?

Q.

Name and explain the technique of scientific management, which helps in establishing interchangeability of manufactured parts and products.

Q.

Y Ltd. is a bank, functioning in India. It is planning to diversify into the insurance business. Lately, the Government of India has allowed the private sector to gain entry in the insurance business. Previously, it was the prerogative of LIC and GIC to do insurance business. But now with a liberalisation of the economy and to make the field competitive other companies have been given licences to start the insurance business under the regulation of 'Insurance Regulatory and Development Authority'. Y Ltd. plans to recruit high-quality employees and agents and exercise effective direction to capture a substantial part of life and non-life insurance business.

Identify how the company can supervise its employees and agents effectively? What benefits will the company derive from effective supervision?

Q.

Sonu purchased a medicine from 'Alpha Medical Store' for his wife who had stomach pain. But even after giving the medicine, wife's condition did not improve and she had to be admitted to a nearby hospital for treatment. Doctors on examination found that the medicines given to Sonu's wife were spurious. Sonu complained about this to 'Alpha Medical Store'. As a result, Alfa medical decided to file a complaint against the manufacturer in the consumer court. Can Alpha Medical Stores lodge any complaint?

1. Yes, Alpha Medical Store is a retailer and retailer is a consumer. Only consumer can file a complaint.

2. No, Alpha Medical Store is a retailer and retailer is not a consumer. Only consumer can file a complaint.

Q.

Self-regulation by a business act as a means of consumer protection. State true or false.

1. True

2. False

Q.

Anita purchased a book from Satish Book Stores, while reading the book she found that ten pages were missing. She approached the seller of the book and complained about the missing pages. The seller promised that if the publisher was ready to change the book he would change the same. After a week the seller informed Anita that the publisher had refused to change the book.

(i) Can Anita file a complaint against the seller of the book? Give reason in support of your answer.

(ii) Also, explain who is a consumer as per 'Consumer Protection Act' in the context of the case study.

Q.

'Consumer protection isn't necessary as consumers are aware of all their rights and responsibilities'. State true and false.

1. False

2. True

Q.

Under the Consumer Protection Act, a complaint can be filed by a consumer for a defective good also for deficiency in service.

1. True

2. False

Q.

It is a social responsibility for a businessman to supply standard goods to consumers. State true or false.

1. True

2. False

Q.

As a consumer you are not in a position to resolve your grievance under the Consumer Protection Act. State true or false.

1. True

2. False

Q.

Mr. Jindal purchased olive oil from Fimble Departmental Store and took the cash memo of Rs 500 which he paid to them. Later on, he found that the MRP of oil was Rs 435 but the store had put a sticker of Rs 500 on the original price.

(i) Do you think the consumer right is violated here?

(ii) Which right was violated? Briefly explain the right.

(iii) Is Mr. Jindal a responsible customer? Give reasons.

(iv) Can Mr. Jindal recover the extra money paid?

Q.

Which cases can be field in the National Commissions under the Consumer Protection Act, 1986

Q. Explain the need for consumer protection.

Q. Select the proper option from the option given below and rewrite the completed sentences.

Business organization should avoid creation of ________.
(a) Trade Unions
(b) Consumer's cell
(c) Monopoly

Q.

Can a customer fulfil his responsibility of respecting the environment. State true or false.

1. True

2. False

Q. Under the consumer protection act, a complaint can be filed by a consumer for a defective goods and also for deficiency in service.

1. True
2. False

Q.

___ protects the interest of the consumers.

1. Supreme Court

2. Goverment

3. District Court

4. Higher Authorities

Q. Ronit Raj, a marketing manager is a patient of diabetes for which he takes medicines regularly. One day, on his tour to Patna, he met with an accident and was hospitalized. Due to doctor's negligence, a delicate nerve of his right leg was cut rendering him crippled throughout his life
Identify the consumer tight that has been violated by the doctors under the Consumer Protection Act, 1986, the above situation.

Q. What is the governing body for defining regulatory frameworks in the insurance sector?

1. NHAI
2. IRDI
3. IDBI
4. IRDA

Q. Write a word or phrase or a term which can substitute each one of the following.

Running efficient business is the responsibility of business towards this group.

Q. Match the correct pairs.

Group “A”		Group “B”
a.	Business ethics	1.	Respecting rules and regulations
b.	Employees	2.	Proper conduct of meeting
c.	Responsibility towards community	3.	Negotiations with management
d.	Responsibility towards government	4.	Pollution control
e.	Trade union	5.	Good quality product
		6.	Help to weaker sections of society
		7.	Provide after sales services
		8.	Confidentiality
		9.	Job security
		10.	To maintain solvency and prestige

Q.

Explain any four points of importance of consumer protection from the point of view of business.

Q. Write a word or a phrase or term which can substitute the following statement:
Getting products of better quality is the basic right of this group of society.

Q. Write short answer of the following.

State the importance of consumer protection.

Q. what are the various viewpoints to explain the concept of product ?