Redressal under the Law

Q.

Explain the redressal mechanism available to the consumers under the Consumer Protection Act.

Q.

Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.

Q.

______ are set up to hear complaints of the value less than 5 lakhs.

1. Consumer forums at the district level

2. State commission

3. National commission

4. None of the above

Q. A complaint can be filed with the State Commission if the amount ranges from 20 lakhs up to .

1. 50 lakhs
2. 80 lakhs
3. 1 crore
4. 5 crores

Q.

The ___ can receive consumer complaints, where the value of goods or services and the compensation claimed is not more than 20 lakhs.

1. Supreme Court

2. State Commission

3. District Consumer Dispute Redressal Forum

4. National Comission

Q.

What kind of cases can be filed in a State Commission?

Q.

A complaint can to be made to a district forum when the value of the goods or services in question, along with the compensation claimed, exceeds Rs 20 lakhs.

1. True

2. False

Q.

Manoj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available. State the consumer right which Manoj exercised.

1. Right to safety

2. Right to be heard

3. Right to seek redressal

4. Right to be informed

Q.

What kind of cases can be filed in a State Commission?

Q. A consumer can file a complaint within years of the occurrence of the event with the district forum.

1. two
2. three
3. four
4. five

Q. A complaint can be filed with the District Forum if the amount of goods and compensation claimed does not exceed lakhs.

1. 10
2. 20
3. 30
4. 40

Q.

In case the aggrieved party is not satisfied with the order of the District Forum, Within which period a complaint must be filed before the State Commission?

1. Within 90 days

2. Within 120 days

3. Within 60 days

4. Within 30 days

Q.

Anya filed a case against Mahindra Ltd in the National Commission. But, she was not satisfied with the orders of the National Commission. Name the authority where she can appeal against the decision of the National Commission.

1. National Commission Su

2. Supreme Court

3. District Forum

4. State Commission

Q.

___ stands for agricultural marketing.

1. AGMARK

2. FSSA

3. FPO

4. None of these

Q.

Tejal, a departmental service provider, has planned to sell goods in her departmental stores on cash policy. An old customer picks one of those goods and reaches the cash counter but finds that his wallet is missing. Tejal scolds at the customer rudely despite of recognising the urgency of the customer who requests her to give those essential goods for a short-term. Tejal takes the goods back and insults the old customer.

(i) Which one of the plans (Standing or Single-use) is applicable in Tejal's department store?

(ii) What are the various plans under the plan identified in question (i). In the context of the case study can any of these justify Tejal's behaviour? Explain with reasons.

Q. A complaint can be made to the appropriate district forum when the value of goods or services in question, along with the compensation claimed, does not exceed Rs. _____ lakhs.

1. 10
2. 15
3. 20
4. 25

Q.

Any person who hires or avails of any service, which has been paid or partly paid or partly promised is entitled to place a complaint. State true or false.

1. True

2. False

Q. A complaint can be made to a District forum when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs.

1. True
2. False

Q.

___ is set up by the Central Government.

1. None of these

2. State commissions

3. District forum

4. National commission

Q. Amrit filed a case against 'Volvo Ltd' in the 'State Commission'. But he was not satisfied with the orders of the 'State Commission'. Name the authority to which he can appeal against the decisions of 'State Commission'.

Q. Select the proper option from the options given below and rewrite the complete sentence:

A District Forum can entertain the claims up to Rs ________
(a) 10 lakh
(b) 20 lakh
(c) 1 crore

Q.

Distinguish between the following:

National Commission and District Forum

Q. The appeals against the orders of a _________ can also be filed before the national commission.

1. district forum
2. state government
3. state commission
4. both a and b

Q. Write a word or a phrase or a term which can substitute each one of the following.

A consumer disputes redressal agency that handles the claims of above Rs 20 lakh up to Rs 1 crore

Q. ___________ are set up in each district by the concerned State Government.

1. State Commission
2. District Forums
3. National Commission
4. None of these

Q. A complaint can be filed with the National Commission if the amount is above Rs. .

1. 1 crore
2. 5 crores
3. 10 crores
4. 20 crores

Q. Distinguish between the following:

State Commission and National Commission.

Q. The state commissions are set up in each state by ___________________

1. Central Government
2. State Government
3. High court
4. Supreme court

Q. Amita filed a case against 'Mahindra Ltd.' in the 'National Commission'. But she was not satisfied with the orders of the 'National Commission'. Name the authority where she can appeal against the decisions of the 'National Commission'.

Q. In case the aggrieved party is not satisfied with the order of the District Forum, he can appeal before the State Commission within ____ days of the passing of the order.

1. 10
2. 20
3. 25
4. 30