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Question

An impartial third party skilled in conflict management, who attempts to facilitate creative problem solving through communication and analysis is a ________________.

A
mediator
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B
arbitrator
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C
conciliator
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D
consultant
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Solution

The correct option is D consultant
Consultant is a skilled and impartial third party who attempts to facilitate problem-solving through communication and analysis. Consultant is most likely to have much knowledge of conflict management. The consultant’s role is not only to settle the issues but also to improve relations between the conflicting parties so that they can reach a settlement themselves. Instead of putting forward specific solutions, the consultant tries to encourage the parties to learn, understand and work with each other.

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